Reis Surface Engineering Ltd

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Terms and Conditions of Supply of Services

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These Terms and Conditions (“the Terms”) apply to all services, works, quotations, communications, and transactions entered into with Reis Surface Engineering Ltd (“the Company”). They are intended to apply in the broadest possible commercial sense and shall govern all dealings unless expressly varied in writing by a director of the Company.

By instructing the Company in any manner whatsoever, including but not limited to verbal instruction, written instruction, email instruction, delivery of goods, acceptance of quotation, or continuation after receipt of quotation, the Customer is deemed to have accepted these Terms in full, regardless of whether they have been read, understood, or considered.

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1. Nature of Business and General Understanding

The Customer acknowledges and agrees that the Company operates as a specialist subcontract engineering, repair, and surface engineering business, and that it is not necessarily the original manufacturer, designer, certifier, or system integrator of any component received for assessment or repair.

The Company provides services based on engineering judgement, practical workshop experience, and commercially reasonable interpretation of supplied components, drawings, or information. The Company does not warrant or guarantee original design intent, system compatibility, or long-term operational suitability unless expressly agreed in writing.

The Customer further acknowledges that the Company may, at its sole discretion, subcontract elements of the work to third-party specialists including but not limited to machining facilities, hard chrome plating providers, heat treatment companies, inspection services, transport providers, and other engineering subcontractors. Such arrangements form a normal part of the industry and may occur without prior notice.

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2. Quotations, Estimates, and Commercial Variability

All quotations issued by the Company are estimates only and are provided on the basis of visible condition, reasonable inspection, and assumptions made at the time of assessment.

The Customer acknowledges that engineering components, particularly hydraulic cylinders and related assemblies, may contain hidden defects, internal wear, fatigue, distortion, corrosion, previous repairs, or structural damage that cannot reasonably be identified without full dismantling or machining.

Accordingly, all quotations are subject to revision where additional work, material, machining, or subcontract processing is required. The Company reserves the unrestricted right to adjust pricing where unforeseen conditions are discovered, where materials or subcontract costs change, or where additional processes become necessary to achieve a functional or safe outcome.

The Company may, where reasonably necessary, proceed with additional work without prior approval where delay would compromise the integrity of the job, and such work shall be chargeable.

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3. Lead Times and Delivery Expectations

Any lead time, delivery date, or completion estimate provided by the Company is given in good faith but shall not be considered binding or contractual.

The Company shall not be liable for delays arising from any cause beyond its reasonable control, including but not limited to subcontractor delays, material shortages, transport disruption, machinery failure, labour availability, illness, or general supply chain disruption.

The Company reserves the right to amend or extend lead times where required, and the Customer accepts that engineering work of this nature is subject to variation in scheduling and external dependency.

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4. Repair Work, Engineering Risk, and Practical Reality

The Customer expressly acknowledges that all repair and refurbishment work is inherently uncertain due to the unknown history, usage, loading, maintenance, and operational environment of the components supplied.

The Company undertakes all work using reasonable skill and care and with the intention of restoring components to a functional and serviceable condition. However, the Company does not guarantee that repaired components will achieve original manufacturer specification, design life, or performance characteristics unless explicitly agreed in writing.

The Customer further acknowledges that failures, defects, or performance issues may arise from system-wide conditions outside the repaired component itself, including contamination, misalignment, incorrect installation, excessive loading, or broader hydraulic or mechanical system faults.

In the event that any issue arises following completion of work, the Company will always endeavour, where reasonably possible, to assist the Customer in diagnosing and resolving the issue in a fair and practical manner. This may include offering advice, inspection, or remedial consideration. However, such assistance is provided strictly without admission of liability and shall not create any legal obligation, warranty, or responsibility beyond the original scope of work.

The Customer remains fully responsible for installation, commissioning, and operational use of all components following return.

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5. New Manufacture and Engineering Tolerances

In respect of any work expressly identified as new manufacture or fabrication, the Company shall use reasonable skill and care and shall make all reasonable endeavours to manufacture components in accordance with agreed drawings, specifications, or stated requirements.

The Company will always aim to achieve normal and commercially accepted engineering tolerances relevant to the type of work being undertaken and will take reasonable steps to ensure dimensional accuracy, functional suitability, and general conformity.

However, the Customer acknowledges that even in new manufacture, minor variations may occur due to material behaviour, machining tolerances, heat treatment movement, or supply chain variability.

The Company shall not be liable for any costs, losses, delays, or consequential issues arising from components being outside tolerance or not meeting specification, including but not limited to rework costs, material loss, transport costs, downtime, subcontract charges, or production disruption.

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6. Engineering Tolerances, Repair Conditions, and Variability

The Customer acknowledges that all machining, grinding, welding, assembly, and surface engineering work is subject to inherent industrial variation and cannot replicate laboratory or theoretical perfection, particularly where components are worn, previously damaged, or of unknown condition.

The Company shall always endeavour to work within reasonable engineering tolerances; however, where the condition of the component prevents achievement of original specification, the Company shall not be liable for resulting variation, deviation, or adjustment required to complete a functional repair.

Where necessary in order to achieve a practical engineering outcome, the Company may proceed with reasonable deviation from original specification and shall not be liable for any associated cost, delay, or consequence.

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7. Design Responsibility and System Suitability

The Company does not accept responsibility for the design, suitability, or fitness for purpose of any component supplied for repair or manufacture.

All Services are carried out strictly on the basis of repair, refurbishment, or manufacture to supplied information, reasonable interpretation, or agreed specification only.

The Company shall not be liable for any failure arising from system conditions external to the repaired component, including but not limited to contamination, incorrect installation, misalignment, system pressure irregularities, incompatible components, or unsuitable operating environments.

Hydraulic and mechanical systems are complex interdependent assemblies, and the Company is not responsible for the performance of the wider system into which any component is installed.

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8. Subcontracting and Third-Party Processes

The Company may engage subcontractors for specialist processes as part of delivering the Services. The Customer accepts that such subcontractors operate independently of the Company and that the Company shall not be liable for their acts, omissions, delays, or failures.

The Company shall not be responsible for loss or damage occurring while components are in the custody of third parties.

Any assistance provided by the Company in relation to subcontractor issues shall be offered in good faith and as a practical commercial measure only, and shall not constitute acceptance of liability or responsibility.

 

9. Liability and Limitations

To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential, or economic losses, including but not limited to loss of profit, loss of production, downtime, transport costs, labour costs, or commercial penalties.

The total liability of the Company under any circumstances shall be limited to the value of the invoice relating to the specific work in question.

No claim shall be valid unless submitted in writing within seven days of delivery or collection.

 

10. Right to Assist and “Make It Right” Principle

Where any issue arises following completion of work, the Company will, wherever reasonably possible and commercially practical, seek to act fairly and responsibly in reviewing the matter and assisting the Customer in understanding the cause of any concern.

This may include informal inspection, technical discussion, or review of the component in question. The Company may, at its discretion, offer goodwill assistance, advice, or remedial consideration.

However, the Customer acknowledges that such actions are voluntary, discretionary, and undertaken without admission of liability, warranty, or legal obligation, and shall not be interpreted as acceptance of responsibility for any loss, damage, or consequential cost.

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11. Cancellation and Refusal of Work

The Company reserves the right to refuse, suspend, or cancel any work at any time, for any reason, including but not limited to commercial viability, technical limitations, safety concerns, or operational constraints.

The Customer shall remain liable for all work completed and costs incurred up to the point of cancellation.

 

12. Payment Terms

Payment terms are strictly as stated on invoices. The Company may require advance payment, staged payment, or cleared funds prior to release of goods.

Late payment may result in statutory interest, recovery costs, and suspension of ongoing work.

Ownership of goods remains with the Company until payment is received in full.

 

13. Storage and Disposal

Goods not collected within 30 days may incur storage charges. Goods not collected within 90 days may be scrapped, disposed of, or sold without further notice to recover costs.

 

14. Force Majeure

The Company shall not be liable for failure or delay arising from events outside its reasonable control, including but not limited to supplier failure, transport disruption, machinery breakdown, labour shortages, or external operational disruption.

 

15. Governing Law

These Terms and Conditions shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.